Extended Call Center Hours Begin This Weekend

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On Saturday, March 30, 2024, Gainwell Technologies becomes the pharmacy benefits administrator for the Texas Vendor Drug Program. The following phone numbers:

  • Texas Medicaid Pharmacy and Technical Call Center - 800-435-4165
  • Texas Pharmacy Prior Authorization Call Center - 877-PA-TEXAS (877-728-3927)

will have extended hours:

  • Saturday, March 30, from 8 a.m. to 5 p.m. (central time)
  • Sunday, March 31, from 9 a.m. to 5 p.m. (central time)

Their regular business hours begin Monday, April 1:

  • Monday through Friday from 7 a.m. to 7 p.m. (central time.)